Refund policy
We offer a 90-day money-back guarantee. You have 90 days from the date your order is delivered to request a return.
You may open and reasonably test the product during this period. To qualify for a return, the product must:
- Include all original components and accessories
- Not be intentionally damaged, altered, or modified
- Not show damage caused by misuse, neglect, or use contrary to the product instructions
- Be accompanied by a receipt or other proof of purchase
Original packaging is preferred but is not required when it is no longer available.
Sale and promotional items are also eligible for our 90-day money-back guarantee.
Starting a Return
To request a return, contact us at:
Email: hello@orynwell.com
Please include:
- Your full name
- Your order number
- The product you wish to return
- The reason for your return
- Photos or videos if the product is damaged, defective, or incorrect
If your return is accepted, we will provide the return instructions and return address.
Please do not send a product back before contacting us. Items returned without prior authorization may not be accepted or may experience processing delays.
Return Shipping Costs
For returns due to a change of mind or under our 90-day money-back guarantee, customers are responsible for return shipping costs.
Return shipping costs are non-refundable unless:
- The product arrived damaged
- The product is defective
- You received the wrong product
- Applicable consumer law requires otherwise
We do not charge a restocking fee.
We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.
Original delivery charges are non-refundable for voluntary returns, except where required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
Contact us as soon as possible if your product:
- Arrives damaged
- Is defective
- Is missing components
- Is different from the product you ordered
Email hello@orynwell.com with your order number and clear photos or videos showing the issue.
Once the issue has been confirmed, we may offer an appropriate solution, including:
- A replacement
- Replacement parts
- A prepaid return label
- Reimbursement of reasonable return shipping costs
- A full or partial refund
You will not be responsible for approved return shipping costs when the product is confirmed to be damaged, defective, or incorrect.
Items That Cannot Be Returned
We cannot accept returns for:
- Gift cards
- Products that have been intentionally damaged or modified
- Products damaged through misuse, neglect, or failure to follow the supplied instructions
- Products returned without essential components or accessories
These exclusions do not limit any rights you may have under applicable consumer law.
Discounted and promotional products remain eligible for our 90-day return policy.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different product is to return the original product and place a separate order after your return has been accepted.
If you received a damaged, defective, or incorrect product, contact us before placing another order.
Order Cancellations
To request an order cancellation, please contact us at hello@orynwell.com as soon as possible, preferably within 12 hours of placing your order.
We strongly recommend contacting us within 12 hours because orders may be processed and shipped shortly after being placed. Once an order has been shipped, we may be unable to intercept or cancel the package.
Cancellation requests made within 12 hours:
We will make every reasonable effort to cancel your order before it is processed or shipped. If the cancellation is successfully completed, a 10% cancellation fee will be deducted from the refund amount to cover order processing, packing, and labor costs.
Cancellation requests made after 12 hours:
After 12 hours, your order may already have been processed, packed, or handed over to the shipping carrier. In these circumstances, cancellation may no longer be possible. We will still make a reasonable effort to intercept the package, but we cannot guarantee that the cancellation will be successful.
If we are able to successfully intercept and cancel the shipment, we will issue the applicable refund, less the 10% cancellation fee.
If the package has already been shipped and cannot be intercepted, the order cannot be cancelled. You may instead request a return after delivery in accordance with our 90-day money-back guarantee and the return conditions outlined in this policy.
Please note that contacting us after an order has been shipped does not guarantee that the package can be stopped or recalled.
Email: hello@orynwell.com
European Union and United Kingdom Cancellation Rights
Customers located in the European Union or United Kingdom may have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, contact hello@orynwell.com within 14 days after delivery.
After notifying us, the product must generally be returned within a further 14 days.
During this statutory cancellation period, you may inspect the product as reasonably necessary to determine its nature, characteristics, and operation. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
For eligible statutory cancellations:
- We will refund the purchase price
- We will refund the cost of the least expensive standard delivery option offered at checkout
- Additional charges for express or premium delivery are not refundable
- Customers are generally responsible for return shipping unless the product is defective, damaged, incorrect, or applicable law states otherwise
We may wait until we receive the returned product, or receive evidence that it has been sent back, before issuing the refund.
Nothing in this policy limits your statutory consumer rights.
Refunds
We will notify you after we have received and inspected your return.
If the return is approved, the refund will be issued to your original payment method within 10 business days.
After we issue the refund, your bank, credit card provider, or payment provider may require additional processing time before the funds appear in your account.
Depending on your financial institution, this may take several additional business days.
If more than 15 business days have passed since your refund was approved, contact us at:
Contact Us
For questions regarding returns, refunds, cancellations, or damaged products, contact:
Orynwell Customer Support
Email: hello@orynwell.com